• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Customer Service
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Product Descriptions
• Pricing
• Disclaimer Of Warranties and Limitation of Liability
• SITE POLICIES, MODIFICATION, AND SEVERABILITY

Shipping & Delivery

Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within the contiguous United States. Some items may require special handling due to their size and/or weight, which will result in an additional charge. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.

Privacy & Security

We guarantee that every transaction you make at RAS Medical Systems will be 100% safe thanks to encryption technology. Your personal information, including your credit card number, is protected from fraudulent use. Note: In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Returns & Replacements

You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We’ll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.

Customer Service

RAS Medical Systems hours of operation are Monday through Friday 9:30am to
5:00pm. To contact RAS Medical, please call (201 )750-0088 or toll free (800)
822-STIM (7846).

Payment, Pricing & Promotions

We accept ALL major Credit Cards. We accept Hospital Purchase Orders and leases from our pool of Leasing vendors. We accept Visa & MasterCard for payment. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. You can also pay with a personal check, cashier check or money ordered in U.S. dollars as payment for all orders.

Viewing Orders

Go to RAS Medical Systems and, if you are registered, login. If you are not registered you will need to do so. After you are registered you will be able to track and view existing orders, proceed with checkout easier and faster, and store multiple shipping addresses.

Updating Account Information

When you are a registered customer you will be able to login and make changes to your account, change your password, and view past orders.

Product Descriptions

We and our dealers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Pricing

With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following: If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by us and/or our dealers.

Disclaimer Of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER WE NOR OUR DEALERS MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR DEALERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US, OUR DEALERS, OR AFFILIATES FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE, OUR DEALERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our mission is to provide our customers with the best answer to their medical supply needs. This goal is achieved without compromising the highest moral and ethical standards for our customers and associates.

As a patient of RAS, you have the right to be fully informed verbally and /or in writing before care is initiated of the following:

1. Supplies/products available directly or by contract;
2. Organization’s ownership and control;
3. Specific charges for service to be paid by you and those charges covered by insurance, third-party payment or public benefit programs;
4. Billing policies, payment procedures and any changes in the information provided on admission as they occur within 15 days from the date that the organization is made aware of change;
5. Participation in the plan of care and/or any change in the plan before it is made;
6. Authorization of a designated representative to exercise your rights such as signing patient consent or authorization forms on your behalf;
7. The organization maintains documentation of compliance of distribution of required information such as the patient consent from to clients;
8. Receive services without regard to race, creed, gender age, handicap, sexual orientation, veteran status or lifestyle;

9. Make informed decisions about care and treatment plans and to receive information in a way that is understandable to you;
10. Be notified in advance of treatment options, transfer, when and why care will be discontinued;
11. Receive and access services consistently and in a timely manner in accordance with the organization’s stated operational policy;
12. Participate in the selection of options for alternative levels of care or referral to other organizations as indicated by the client’s needs for continuing care;
13. Receive disclosure information regarding any beneficial relationships the organization has that may result in profit for the referring organization;
14. Be referred by another provider organization if the organization is unable to meet your needs or you are not satisfied with the care they are receiving;
15. Voice grievances regarding treatment, care or respect for property that is or fails to be furnished by anyone providing services on behalf of the organization with our reprisal for doing so;
16. Receive information on grievance procedures, which includes contact name, phone numbers, hours of operation and how to communicate problems to the agency;
17. Document a response from the agency regarding investigation and resolution of the grievance;
18. Direct medical questions to and/or seek clinical advice from your nurse, physician or home health agency;

19. Direct questions or concerns regarding the performance of your equipment, supplies and/or service to RAS at 800-822-STIM. Please be advised that RAS is responsible for resolving your questions or concerns, and it is the company’s goal to respond to questions or concerns in a timely manner. However, you may direct any question or concerns regarding RAS to The Compliance Team at www.exemplaryprovider.com
20. Refuse treatment and be informed of potential results and/or risks;
21. Be free from any mental, physical abuse, neglect or exploitation of any kind from agency staff;
22. Your property (supplies) will be treated with respect;
23. The confidentiality of your clinical records and the organizations policy for accessing and disclosure of clinical records;
24. Receive information regarding the organization’s liability insurance and disclosure of clinical records upon request;
25. Receive a copy of the organization’s Notice of Privacy Practices.